General
How do I cancel my subscription?To cancel your subscription, please find your platform here:
Google Play / Android HERE
App Store / iOS HERE I just beat the five Terrestrial worlds! Do I unlock Moons of Jupiter or Trappist?First off, congrats! Certainly that was no easy feat. Great job!
As for what's next, that's up to you! Players who wish to terraform new worlds can do so by checking out the store. The Moons of Jupiter, the Random Planet Generator, or the Trappist-1 System are all great choices.
If you do not wish to purchase anything, that's okay too! Try playing the Terrestrial worlds again with a twist -- try a new faction, up the difficulty level (Expert mode has worldkiller events), or give Biospheres a go if you haven't already. There's replay value there for those who wish to stick with the first five worlds.
Here's a video where Alexander Winn talks all about the playable worlds in TerraGenesis:
https://www.youtube.com/watch?v=3yD5V6bekoo
Thanks for playing!
What is Biospheres?Biospheres features a more complicated mechanic where one can genetically create an entire food chain from scratch. This mechanic is not recommended for first time players, as it can be overwhelming for those just getting into the game.
For those just starting out on Biospheres, tapping on the titles in the Biospheres section can help you get accustomed to this facet of gameplay. Generally speaking, start from the bottom of the food chain and work your way up, ensuring that there's enough support for the animals higher up in the web.
Tap here for a great video where Alexander Winn discusses Biospheres at length
Need more Biospheres videos? Here are some we've made:
Tap here for Biospheres Tutorial: The Basics
Tap here for How to Start a Biospheres Game
Tap here for How to Create an Organism in Biospheres What is the All-Access Pass?The All-Access Pass grants the player all current and future playable worlds. Players who purchase the All-Access Pass now will receive all existing worlds in the current version and all future worlds released in new versions.
For example: players who purchased the All-Access Pass in version 4.0 received the Historical Earths planet pack in version 5.0. They will continue to receive new worlds in 6.0 and beyond.
Here's a video where Alexander Winn talks all about the playable worlds in TerraGenesis:
https://www.youtube.com/watch?v=3yD5V6bekoo What's in the Starter Pack?The Starter Pack includes the dwarf planet Pluto, 50 GP, and 5 million credits.
Pluto will be in the main menu planet pack selection screen, and the GP + Credits will show up on the planet you purchased the Starter Pack from (so that's likely Mars but it could be the Moon, Mercury etc.).
Where can I find the soundtrack?It's beautiful, isn't it?
We have a link to our Soundtrack in the store section of our game, but feel free to find it via the following links here as well:
iOS App Store
Google Play
Spotify
Amazon
YouTube Which planets are free?Mercury, the Moon, and Mars are free from the start, then Venus is unlocked after you complete Mars, and Earth is unlocked when you complete Venus!
Here's a video where Alexander Winn talks all about the playable worlds in TerraGenesis:
https://www.youtube.com/watch?v=3yD5V6bekoo What is the flat planet mode?The flat planet mode is a switch to turn existing worlds flat. It does not create new worlds. If you were playing a Mars game and flipped the switch, your existing Mars game would be flat from there on out (until you flip the switch to make it normal again).
The flat planet mode also adds new random events that are unique to the mode.
Tap here to check out this video for more information on Flat Planet Mode Why isn't the Flat Planet Mode in the All-Access Pass?The All-Access Pass grants players all current and future planet packs. Players who purchased the All-Access pass in version 4.0 received the new content from 5.0, for example. Players who purchase the All-Access pass now will receive the planet packs in 6.0 and beyond for free.
The flat planet mode isn't a new planet pack; instead, it's a mode to turn existing planets flat. No new planets have been added in the 5.1 update, merely a switch to alter graphics with some new random events.
Any new planet packs will certainly be gifted in future updates, but to reiterate, this is not a new planet pack.
Tap here to check out this video for more information on Flat Planet ModeBasics
How can I calculate change over time? Do you have a calculator?TerraGenesis players have long since asked for a tool to calculate stats changes over time; now, with a simple tap of a button, they can! Here's how:
1. Tap the stats icon
2. Go to the desired stats page
3. Tap the "per minute" text at the bottom of the screen. It will now change to "per hour".
4. Tap the "per hour" text at the bottom of the screen. It will now change to "per day".
5. Tapping that area once more will change it back to "per minute".
Please see this video for further assistance:
https://www.youtube.com/watch?v=15ElEzwxOes
Happy terraforming!
How do I build a spaceport?Of all the things to build, this is the question we get the most.
Building a spaceport is just like building anything else -- make sure you have researched the spaceport technology, then go into one of your cities and build it.
Please see this video for further clarification:
https://www.youtube.com/watch?v=RaiZ-1afGXU How do I get Governor cards?Governor cards are a newer feature to TerraGenesis; as such, it's easy to misunderstand how they work. Please watch this video to understand how to get governor cards.
Start on the main screen. Take a look at your Governors button. If you see a red dot, you have three free governor cards waiting for you.
Tap on the Governors button.
Tap "Get Governors."
Choose between multiple different items, including the free pack, packs in exchange for GP, or packs in exchange for real life currency.
After making your selection, you will receive Governor cards. Tap "Ok."
If there are any Governors to upgrade, you'll see a blue bar across their face; if not, you're all set.
If there are Governors to upgrade, you can upgrade them individually by tapping on the blue bar on their faces, or by tapping on the "Upgrade All" button.
And there you have it! Which Governor is your favorite?
Please see this video for further assistance:
https://www.youtube.com/watch?v=kB-XGRaxSvQ
Happy terraforming!
How do I spend Culture Points to gain independence and win the game?To spend your Culture Points, please tap your culture screen on the main menu, then tap "independence". You will then be prompted to spend 1 Culture Point towards independence.
You can also spend Culture Points on government changes -- to do that, tap on the area you wish to change, such as wealth or conservation.
Please see this video for further assistance:
https://www.youtube.com/watch?v=T4mFhswEGdk How do I start / make a new game?Making a new game or restarting a planet is quite simple -- go to the control panel, tap 'Main Menu,' then tap 'play.'
You will then see a list of planet packs. Using Mars as an example, tap the terrestrial planet pack, tap "Mars", then tap "new game". You can then start a new game.
For any purchased worlds (using Pluto as an example), head over to the Dwarf Planets pack, tap "Pluto", then tap "new game". You can then start a new game.
To switch between games, tap the control panel, then tap 'Switch Games' and choose the game you want.
Please see this video for further assistance:
https://youtu.be/H7TfDqA0B3I How do I switch between games?In TerraGenesis, you can terraform Mars while also terraforming Mercury, the Moon, Venus, and/or a slew of other worlds simultaneously. Here's how to switch back and forth between them:
1. Tap on the control panel (up top where it says the name of the world and the in-game year)
2. Tap "Switch Games"
3. You will then see a list of all your existing games. Tapping on each game individually gives you a rundown of all pertinent information, such as available GP, credits, independence status, faction, and terraforming stats.
4. Tap on the game you wish to switch to.
5. Tap "Load Game"
And voial! You have successfully switched games.
Here is a video showing how to switch between worlds if you are still experiencing difficulty:
https://www.youtube.com/watch?v=nYTkk53KrJA How do I take a screenshot?Taking a screenshot with detailed stats in TerraGenesis is simple -- here's how to do it:
Start on the main screen.
Tap the planet view button on the top right corner of your screen.
Tap the camera icon on the bottom right corner of your screen.
You are now in photo mode. Play around with the lighting, position of your planet, and position of the sun or parent planet as you see fit. You can also toggle on and off your world's statistics and the star screen.
After you're satisfied with your set up, tap the camera icon again.
And voila! You now have an image saved to your photo library.
Please see this video for further assistance:
https://www.youtube.com/watch?v=ighbeLm6khI
Happy terraforming!
How do I use carbon impact points?To use carbon impact points, tap "My Forest" (the tree icon) on the right side of the screen. Your forest will appear on the screen; carbon impact points can be collected and used once you hit the required amount (i.e., 20/20). You can then tap the tree in the hexagon to exchange them for a digital tree in your forest and a real-life tree planted somewhere in the world.
What are Limited Time / Weekend Events?Limited Time Events are events that happen over the weekend (started at 5 PM PST / 8 PM EST) and are live for typically 48 - 72 hours (depending on the world).
Not every world has a limited time event, but you'll know one when you see one when a governor character is specifically asking for you to do something, like Nubia Matiba asking you to remove all pressure from Venus or Rebecca Freyja O'Rourke asking players to terraform Pontus.
If the event is completed in time, players will receive prizes, such as GP, Fast Forward hours, or governor cards. Once the event is over, the world disappears, for it was only available for a limited time. See if you can hit all the milestones before the event is up!
Here's a video where Alexander Winn talks all about Limited Time Events in TerraGenesis:
https://www.youtube.com/watch?v=np8sYdMEytE Where can I find my missions?To find your missions, go to the main menu, then tap on your current priority.
From there, you will see all current and completed missions.
Please see this video for further assistance:
https://www.youtube.com/watch?v=esNV_X8C0uo Where is the main menu button?The main menu button is in two places -- where it says the world name/year (MARS 2030) or the gear icon on the planet view screen.
Gameplay Questions
Can I transfer credits?Sorry, no.
Each world on TerraGenesis was designed to be its own game, with its own economy and research queue, etc. We allow players to transfer GP between games, because we believe the GP you've paid for should be used at your discretion on any world you wish. You paid for those GP, you should be able to continue using them in your next game.
But for other things like credits and research, it's part of the gameplay to accrue them over the course of hominizing that particular world.
Can you only get credits from mines? How else can I get money or income?In the early game your revenue will come from mines, so it's a good idea to invest heavily in setting up multiple mines and research more profitable resources to mine for.
Eventually, you'll be able to save up enough credits to research facilities that generate a vast amount of income quickly, such as spaceports, coral reefs, and ice launchers.
As your society grows and your culture develops, you'll start to make more and more money from your culture itself. By the end of the game, you'll be doing very little if any mining at all, because you'll be making so much money from your culture itself!
Do Governors transfer between worlds?YES. Unlike credits and research, Governors will carry over from game to game, meaning any Governors you unlock on Mars will carry over to Mercury, the Moon, Venus, and beyond.
Do you have a Biospheres walkthrough?Does the Second research lab cost extra GP?The second research lab costs 75 GP and lasts for 24 real-time hours.
There is a confirmation pop-up that asks if players are certain if they want to spend the GP. Please carefully read the confirmation pop-up before making the decision to purchase the extra lab.
How can I increase population?There are a few different ways you can grow your population -- first, consider hiring a governor that takes care of population in one of your facilities.
Second, leave your game open while watching a movie or something and wait for random events that boost population.
Third, build a children's creche, transit network, or spaceport in one of your cities. The more of these, the better.
Finally, if you watch ads you can receive population boosts.
How come I can't upgrade a facility to level X but a prodigy can?I mean you answered it yourself -- they're a prodigy. A real whiz. A smartiepants. A living, breathing supercomputer. They can probably alphabetize their socks if they try hard enough.
They're much more intelligent than any of us average folks, so they found a way to stretch the limits of facilities where we only saw a steel cage.
Kinda makes you wonder who's the most powerful in this game after all ;)
How do I achieve Paradise habitability?Sons of Hephaestus notwithstanding, achieving Paradise habitability is essentially the main function of the game and can be achieved through general gameplay. Paradise habitability means that your planet's stats are within 5% of the goal; for example, if your water goal is 600,000 cm, you must have your planet's water between 585,001 cm - 614,999 cm.
Since each world is different, the tactics utilized may change depending on the starting stats (Mars won't need to reduce pressure, but Venus certainly will), so there is not a universally accepted method to reaching Paradise.
If you haven't already, it's generally recommended to play through the tutorial, which explains the terraforming process required to achieve Paradise. Additionally, our communities are ready and able to provide tips and tricks that worked for them and can be of great help for beginning terraformers.
Facebook Group
Discord
subreddit
These communities are full of terraformers who have played this game for years and know TerraGenesis inside and out. Plus, the dev team also spends time in these communities, so you're bound to run into them should you decide to join.
Finally, this may be of use to you (unless you are playing as the Sons of Hephaestus, in which case DO NOT terraform):
TerraGenesis Walkthrough
How do I build and use the Soletta?Using the Soletta is practically an integral part of TerraGenesis; almost as integral as accidentally flooding your whole world with it. If you're wondering how to praise the (small) sun today, definitely watch this video on how to use the Soletta in TerraGenesis.
NOTE: The Soletta is only available on Normal mode.
First, make sure you've researched and built a spaceport.
Tap the Satellites button
Tap 'Soletta'
Tap 'Begin Construction'
Tap 'Comfirm'
Either wait for construction to finish or hurry it with GP
And voila! Your Soletta is built!
Now that it's built, you can enter in your desired heat goal either by manually typing it or by using the slider, but be careful -- the Soletta raises/lowers heat 10% towards the goal temperature every minute, which can mean catastrophic flooding, unprecedented cooling where the world becomes an ice ball, and/or apocalyptic heat to the point where the oceans evaporate.
Please be careful!
To disable the Soletta, tap 'disable' or move the slider all the way to the left. Consider doing this if you get missions that ask for you to stabilize temperature or sea levels and those stats are fluctuating between 0 and 1.
PRO TIP: If you accidentally flood your world, use the Soletta to freeze out the water, then build new cities atop the ice.
Please see this video for further assistance:
https://www.youtube.com/watch?v=OGOSqhVIK9U How do I collect my rewards from a limited time event, or LTE?Once you've reached one or more of the milestones during a Limited Time Event, you can collect rewards for doing so!
Just tap on the event icon on the right side of the main screen to open the list of milestones. The ones you've completed will flash brighter a few times, tap on those and you can collect the reward for each one!
How do I create an organism in Biospheres?So you have the basics of Biospheres down and have reasonably terraformed your world to allow it to support life. Perf! Now it's time to create your personalized organisms for your whole new world. Here's how:
Ensure your world is reasonably terraformed enough to sustain life (plant-life habitability or higher).
Research and build one one of the following: Automated Nursery, Ecosimulator, and/or Zoological Society.
Once you have available slots, you can begin creating organisms. To count towards your terraforming efforts, we are emphasizing the terrestrial organisms over aquatic organisms. Start by tapping the Biosphere button.
Once there, go to the right side to create a terrestrial organism. In the Earth example, there are organisms that already exist, so we will begin with a terrestrial plant.
Please choose which kind of plant you'd like to create.
After that, please choose three traits that would suit the kind of world you have. For example, cold-adapted would help organisms on colder worlds, and fruit-bearing would help boost your population.
After choosing three traits, take a look at the health portion on the right to ensure your organism is as healthy as possible. The scale is between 0 and 1.00. (If that scale is confusing, think of it as a percentage.)
Once you are satisfied with your organism, tap "Create Organism"
Name your organism -- you can use one of our pre-generated names or make your own.
And voila! Your organism has been created! You can check by going to the Biospheres button and scrolling in the appropriate section until you see it.
Please see this video for further clarification:
https://www.youtube.com/watch?v=wUjoEY6FqnU
Happy terraforming!
How do I earn Culture Points?Culture points are the key to winning the game, as 20 are needed to achieve independence (half of the necessary requirements for victory).
Unlike credits and GP, culture points cannot be purchased and must therefore be earned through gameplay.
The most straightforward way to earn culture points is to increase your population, as you'll receive points for hitting population milestones.
Perhaps the fastest way to earn culture points is to keep TerraGenesis open while doing something else, such as watching a movie, and waiting for random events that will occasionally gift culture points.
How do I get a trade route between cities?Trade routes are beautiful, aren't they -- especially at night!
Trade routes are a random event, so they happen completely at random.
To increase your chances of getting one, make sure you have more than 1 city, then keep your app open. Try keeping TerraGenesis open while watching a movie or doing something else.
Please see this video for further clarification:
https://www.youtube.com/watch?v=N5-RCTHYn5A How do I get lava on my worlds?Any world can get lava on the surface if it's hot enough! Lava will begin to appear on the surface when a world reaches 1,500,000 mK in surface temperature. The lava will then rise as the planet gets hotter, until by 2,000,000 mK the entire planet will be molten.
When lava begins to cover an area of your planet's surface, it will change the topography and surface color of the surface. If you cool it back down, you'll find a black and gray wasteland of volcanic rock, with new mountains and valleys that weren't there before.
Finally, lava worlds can also be found in the Random Planet Generator, if you want to start on a world with lava already present.
Tap here for a video on How to Create Lava Worlds How do I start a game with Biospheres?Terraforming Mars is pretty fun on its own, but if you really want to take it up a notch, you can personalize all the flora and fauna on your world with the Biospheres function! Here's how:
Starting on the main menu (tap the control panel, then tap main menu)...
Tap "Play"
Choose the appropriate planet pack your desired world is in
Choose your desired world
Tap "new game"
Choose a faction
NOTE: It is NOT recommended to choose the Sons of Hephaestus if playing Biospheres
Tap "Biospheres"
Choose your desired difficulty (normal or expert)
Tap "begin game"
And voila! You now have a world with Biospheres enabled. You can verify by tapping on the Biospheres hex button or by tapping the Biomass button in the stats screen, which will take you to Biospheres.
Enjoy creating your own personalized life!
Please see this video for further clarification:
https://www.youtube.com/watch?v=BS8C5s0I5io How do I terraform Mars? Or, you know, how do I play the game?If you've played through the tutorial and you are still wondering what you need to do to play the game, I encourage you to watch this playthrough of Mars on Beginner difficulty as the Daughters of Gaia.
https://www.youtube.com/watch?v=e2wTorlZh9Q&list=PL9Me3d7Pbf0O33fVz1vgz1_mkFFetH1lC
Hope this helps!
How do I use Fast Forward Hours?If Rome wasn't built in a day, perhaps Mars can't be terraformed in an afternoon; however, it would be nice to watch the grass grow a little faster, right? Luckily, there's a fast forward button available for your use at your convenience! Here's how to speed up time in TerraGenesis:
Start on the main page
Tap the fast forward icon in the top right corner
Use the slider to navigate how many hours you'd like to speed up
If you have any Fast Forward hours, the bottom right button will say any time spent fast forwarding will cost 0 GP; anything outside of that will cost GP.
Note: Although the fast forward section can act as a calculator even if you don't have GP to spend on skipping time, it is good to check your actual stats for you to see at a glance where your game is after fast forwarding.
Please see this video for further assistance:
https://www.youtube.com/watch?v=Y9X9sBeZB94
Happy terraforming!
How do I win the game or achieve victory?In previous versions of 5.0, victory was achieved through declaring independence alone.
Victory conditions are now faction-specific, so in addition to achieving independence, you now must also fulfill your faction's requirements.
You can read more about that
here.
Here is a quick rundown of what each faction requires:
Horizon: 1,000,000,000 credits
UNSA: 500,000,000 population
Daughters of Gaia: Paradise habitability (within 5% of the goal stats)
Sons of Hephaestus: Stay within 5% of the world's starting stats
Far-Future Institute: Every technology researched
How fast does time move in the game?10 real-life minutes are equal to one year in TerraGenesis.
I have no credits, how can I make money / income?If you have no credits and want to keep playing on a particular game (instead of starting over), please take the following steps:
1. Obtain GP (either by watching ads or purchasing them)
2. Go to the TerraGenesis store and convert the GP to Credits
3. Use those credits to build a mine
You will then be making money.
Please note that you may have facilities that cost money, so it's critical to use your money stats page to see where your credits are going.
Watching ads also helps in terms of revenue boosts, and many players employ the strategy of watching several in order to receive hours of doubling their income.
Finally, by simply keeping your app open, you have the potential to encounter random events that gift credits; be careful, though, because there are also random events that can cost credits. The above steps outlined ensure income.
I have no money / credits! What do I do now?They say "more money, more problems" but the opposite is true when it comes to TerraGenesis. How can you proceed in the game when you have no credits?
Turns out, there are a few different ways:
1. Wait around for some random events or incoming transmissions to occur.
- if you get a random event that offers credits, congrats!
- if you get a random event/incoming transmission that offers GP, you can use that to trade for credits in the TerraGenesis Store.
2. Buy some GP from the TerraGenesis Store, then trade it for credits.
- Although this way is faster, it isn't necessary, as you're bound to get some free GP from incoming transmissions.
Hope this helps!
I'm playing Biospheres for the first time, I need help!So you've started a game of Biospheres and it's harder than Biomass. Definitely expected! Here are some tips that are bound to help you in your terraforming efforts:
Read the "?" buttons if you get stuck on anything. The faction leader will be happy to explain anything to you over and over and over and over and over...
Focus primarily on the terrestrial side. The aquatic side doesn't count towards the growth on the Biomass stats page, so just focus on those land-based leafy greens!
Be sure to build enough facilities to house your organisms. That sentence seems off but trust that you'll need those facilities for organism slots.
Remember: blue means microorganism, green means plant, and red means animal. For terraforming purposes, green (terrestrial plants) are going to be the most important, with blue required to support them.
Hold off on creating organisms until your world can sustain them. If you try to make microorganisms from the get-go on Mars, they'll die immediately. Check out that health stat and try to get it as close to 1.00 on all stats!
Please see this video for further clarification:
https://www.youtube.com/watch?v=5uH42btuqgE Is the secondary lab temporary or permanent?Hiring the secondary lab is temporary for 24 hours -- after that, it disappears. You'll need to hire it again if you want to use it again.
My city is abandoned! What can I do to restart it?To restart a city, build a hab facility and it will come with 100 new settlers.
Check to see if you can increase the population growth with other facilities like a children's creche or coral reef to prevent it from happening again!
My planet disappeared! Can you get it back?If you're talking about the Limited Time Event which had a character asking you to complete specific missions, such as Nubia Matiba on Venus or Keahi Malae on Gedi, its disappearance is working as intended and is not a bug.
If you're talking about something else, please let us know by opening a ticket so we can look into your game.
Thank you!
My population exceeded habitations. Could this cause some problems?Not at all!
This means that your world is now capable of sustaining human life without the use of habitations.
Some people are still living within the habs (because why not), but others are freely roaming the world's surface and building homes much like they would on Earth. Cool, right?
Of note: If your world suddenly drops to plant-life or barren habitability, only those within the habitations will survive. Some players leave a hab dome or two enabled in the event of such an occurrence, while others like to live dangerously. The choice is yours.
What do the Boosts do?TerraGenesis features several possible boosts, most notably the mining boost and the culture revenue boost.
The mining revenue boost doubles the income you receive from your mines; for example, if you have one mine giving you 50,000 credits per minute, you will now receive 100,000 credits per minute for as long as the boost is activated.
The culture revenue boost doubles the income you receive from the emergent culture in your cities; for example, if you have paid broadcasts generating 1,500 credits per minute, you will now receive 3,000 credits per minute for as long as the boost is activated.
What is culture/cultural revenue?Culture Revenue is the money you get from the Local Culture in your cities, mostly from random events. You can see them by accessing one of your cities and checking the Local Culture sidepanel.
Culture Revenue is separate from Mining Revenue (which comes from mines in your outposts) and Facility Revenue (which comes from facilities that you build in your cities).
Where can I find Natives (aliens)?Natives are found in the Random Planet Generator, on Chibania in the Historical Earths campaign, and, on occasion, will appear as a random event on Earth.
Tap here to see a video on How To Make Contact With Natives Why am I getting so many terrorist attacks?Terrorist attacks happen the closer you get to victory. If you've been putting culture points into independence as they come, you will start seeing them frequently.
One way to avoid these attacks completely is to wait until you have 20 culture points saved up, *then* apply them to independence.
Why am I losing credits? How can I stop losing money and increase my income?That's kind of a loaded question, dear terraformer!
First, what's your difficulty setting? Beginner mode doesn't have maintenance costs while Normal and Expert modes do. That may be why you're just now noticing them if you're playing your first game outside Beginner mode.
Second, are you spending more money than you're making? Try building and upgrading more mines (early game), researching different elements (mid-game), or building spaceports (mid/late game (but not on Expert mode)). To immediately stave off some of the spending, go to your money stats page and see what's costing the most, then turn those facilities off (since you're at plantlife, please keep your hab facilities on).
If that isn't working out for you, check your culture screen. Some factions start out with a culture suited for making money (like the Horizon Corporation), while others need some nudging towards plutocracy, industrial, and/or wealth.
Why am I not getting culture points?Culture points are directly tied with population milestones; however, you won't get culture points twice for the same milestone (you won't receive culture points if you go under a milestone due to a die-off, then hit that milestone again).
For example:
On Earth, you start with 7 Billion people, so you only get Culture Points when you rise above that level again (or from random events). Once you get your population back up, you'll start getting them as normal.
If you were to have a die-off that kills everyone, you won't get the culture points for the 250,000 population mark, the 1,000,000 population mark, etc. since you started at a much higher number.
If you hit a population milestone for the very first time and you haven't received your culture point, message us about it and let us know that it's the first time you hit that milestone.
Why can't I create a new species in my Earth Biospheres game?If you have started a game on Earth with Biospheres enabled, you'll notice you have existing species already but no facilities to support them. Until those existing species are fully supported by new facilities, you won't be able to create new species.
So, if you have 10 existing species, you'll need to have 11 slots available before you can create a new species.
Why do my mines keep depleting?Mines deplete over time, but you can build new ones that last longer or aim for more valuable resources. Before long, mining revenue isn't necessary at all, because your cities are generating enough money to support you.
Why does Earth's temperature keep increasing?In TerraGenesis, the Earth level is set with a constant temperature modifier of +10 degrees per minute. This is to indicate that climate change is happening, and you'll notice this right away with the rising sea levels.
To combat this, immediately research cooling technologies and water reduction technologies, such as cooling planets and ice launchers, in order to save the planet from turning into a veritable water world.
On Normal mode, players have the option of building the Soletta, which nullifies the climate change modifier completely.
Please watch this video for more assistance with fighting Earth's climate change in TerraGenesis Why is my oxygen increasing on Biospheres after I balance it?Admittedly, it's confusing, but it's not a bug. Here's what's happening:
In 5.1.2, we released a feature that shows growth in increments of hours and days in addition to minutes. If your oxygen growth was at -2/min and you adjust for that, you'd think that it would go to +0/min, right?
And it does!
With Biospheres, however, you might have organisms that produce oxygen, and, depending on their health, it may be in increments such as +0.02667, +1.38, etc. per minute. These numbers would normally round to the nearest whole number on the per minute increments (+0 or +1) so keeping it at the per minute measurement will mean you won't see that growth reflected.
However, when you switch to per hour, +0.2667 becomes +16/hour -- it's not enough to see on a per minute basis, but once switched, it becomes clear that your Biospheres organisms are having an impact on your oxygen production.
In sum -- as long as you are checking back on a regular basis (or pausing), you have nothing to worry about. The oxygen growth is showing per hour or per day and not per minute -- allowing you to plan your time outside your game without the use of a calculator.
Popular Questions
Can I view my planets or settlements up close? I want to see my cities!We got so many requests for this (in fact, this was probably the biggest request) but TerraGenesis already felt like such a perfectly contained game that it would have been strange to retroactively add this feature...
...so we made an entirely new game! Coming soon to iOS and Android.
Check out
Landfall to see settlements up close :)
Can the population grow forever?Yeah, the population control issue is something we're definitely working on. To be honest, it just comes from realism: nobody's come up with a good way to stop population growth, beyond horrifying ideas like genocide or plague. That's why it's still a problem in real life, and that's why I haven't come up with a good in-game solution.
Does anything transfer over when starting a new planet?Aside from governors and GP, nothing transfers over when starting a new planet. Research, credits, and the rest all have to be built from scratch.
Everyone died! Can you bring my planet back?Unfortunately no, if you kill your planet or kill off all your people, there's nothing we can do. Think of Mars, Venus, Europa, etc. as a standard video game level -- if you die on a Mario world with no lives left, Nintendo isn't going to get you back to a safer moment before Bowser destroys you.
Even if they could, the sheer amount of people messaging them on an hourly basis would overload their infrastructure, and they're a massive company with over 5,000 employees. As a small indie dev team with only 5 employees (and only ONE customer support person), it's too much to handle even if we could physically do this for our 13 million+ players (which, again, we cannot).
Now, why did your planet die? Has your population dropped too? Population consumes biomass as it grows, so it's possible for your people to eat your biomass away completely, but your "Human Consumption" numbers are super-low. Could it be that they ate your biomass away, and then there was a big die-off so their consumption numbers dropped too?
If so, this means your population grew so much that they basically ate your ecosystem to death, when then caused the population to collapse. You can boost the biomass growth by building Biomass facilities to compensate for the consumption, or you can build the Sky Farm in the Satellites section to eliminate consumption entirely.
Isn't coal mining on other planets horribly inefficient?Yes, which is why it isn't in our game.
You might be mistaking coal for several other elements you can mine, which are as follows:
Carbon
Iron
Silver
Palladium
Rhodium
My planet is flooding!We received so many reports of flooding planets -- especially on beginner mode -- that we removed that possibility entirely on that difficulty setting. Players on beginner mode should not see their planets flood past the point of no return.
If you're playing on Normal mode and your planet has completely flooded, there is a way to save it, but you will need the Soletta to achieve this.
After building a spaceport to unlock the Satellites section, you will be able to build the Soletta, which can control a planet's temperature quickly and easily. If you've built the spaceport and Soletta before the planet flooded, you can turn the temperature down to the coldest possible setting and freeze all the water, resulting in a giant snowball world.
You can then establish a new city on the ice and begin anew; at this point, we would recommend keeping the Soletta on that low setting while building facilities to decrease water (like Ice Launchers). After you feel like you have reduced your water to a safer level, you can begin to slowly warm your planet.
Please note that when placing a new city on the ice that it is best to use the elevation map. If you place a city in a location where water would be if ideal water levels are met, the game may not allow you to place a city there.
If you have not built the Soletta before your world flooded, you may just need to start over. You can tap the top bar and return to the Main Menu and start another game on that world, or on a new world entirely.
NOTE: If you are playing on the Trappist-1 world Ruaumoko and your world spontaneously floods, please understand that that is the mechanic -- each Trappist-1 world has a malfunctioning alien artifact, and Ruaumoko's causes random flooding. Be prepared for this by having ice launchers at the ready.
Tap here to see a video on How to Save a Flooded World My planet now molten -- hot lava is everywhere! How can I bring it back?If you're playing on Normal mode and your planet is completely molten, there is a way to save it, but you will need the Soletta to achieve this.
After building a spaceport to unlock the Satellites section, you will be able to build the Soletta, which can control a planet's temperature quickly and easily. If you've built the spaceport and Soletta before the planet turned red hot, you can turn the temperature down to cool it back to normal.
Please note that when you return the planet's temperature back to normal, the entire world's map will look different. This is because the surface will have completely melted away, resulting in a new topography.
If you have not built the Soletta before your world melted, you may just need to start over. You can tap the top bar and return to the Main Menu and start another game on that world, or on a new world entirely.
Tap here for a video on Lava Worlds Water is dropping but sea levels are rising?Yeah, that's confusing I admit, but it's actually not a bug. Here's what's happening:
Water can exist in three states: liquid water in the oceans, ice on cold worlds, and vapor on hot worlds. That "growth" number is the total amount of water change, between all three states. The "current" number is your sea level, the amount of water that currently exists as a liquid. You'll also notice the "Frozen in Ice" or "Vapor in Atmosphere" number, top left: that's how much water is currently in solid or gas form because your planet is so cold or so hot. As you approach the ideal temperature, that amount of water would be added to your "current" sea level.
At the moment, you're reducing the overall amount of water on your world very quickly, but you're also changing your temperature very quickly. So while the total H2O levels are dropping, the ice is melting so fast (or the vapor is condensing so fast) that your sea levels are rising anyway.
To prevent it, slow down the rate at which your temperature is changing (and the atmosphere is thickening, which adds to the warming effect), until you can get your ice levels under control. Once the "current" and "Frozen in Ice" or "Vapor in Atmosphere" numbers combined are near your "goal" number, it will be safe to alter the temperature again.
To see the relationship between ice, liquid water, and water vapor, be sure to keep an eye on the top right corner of the water stats page. If you see your percentages changing, that should be your first clue.
Whats happening when I'm experiencing severe ecological collapse?Players who are experiencing an ecological collapse often find that they had a ridiculously high population before the event, then check their population stats to find that a small fraction of their people remain. Their habitability is also usually at plantlife when it was once paradise or habitable.
If this sounds like what's happened to you, this essentially means that your population growth outpaced your Biomass/Biosphere growth and the majority of your people starved to death. After your population experienced a mass die-off, your Biomass/Biosphere growth soon leveled with your population growth, resulting in a more sustainable relationship between the two.
Players on beginner mode should not experience this, as human consumption has been removed for this mode.
Players on Normal mode can avoid this completely by building the Sky Farm, reducing the effect human consumption has on Biomass/Biospheres and water to 0. Players on Expert mode do not have access to the Sky Farm at this time.
When do LTEs start?LTEs start every Tuesday and Friday at 8 PM EST/5 PM PST.
Why are my goal stats saying 0 or something other than Paradise?Sounds like you've chosen the Sons of Hephaestus for this particular game.
Choosing a faction means aligning with their ideals, and the Sons of Hephaestus do not believe in terraforming -- they want to leave every planet and moon untouched and unchanged by humans. Therefore, each stat goal (water, oxygen, etc.) will be how the planet was when humans first landed, and achieving victory with the Sons means declaring independence + keeping the planet within 5% of its starting stats.
You can read more about that
here.
Why can't I see my cities during the day?Strictly speaking, the human eye is unable to detect civilization from space during the day. If you take a look at Google Maps' satellite view during daylight, you'll see that extremely heavily populated areas, such as Los Angeles, will appear grayish instead of a natural green or brown, but that's about the only hint of humanity.
At night, however, is a different story -- billions of lights across the planet illuminate where people live, and it's this graphical indication we've included in our game. When the sun has set, you'll see your cities light up, just as if you were on a space station orbiting your world.
Why can't my hab units survive underwater?The game design answer:
It's a game mechanic to make people take their sea levels seriously, and it fits the player's expectation of rising sea levels being a threat to any pre-existing infrastructure.
The in-game answer:
Water is RADICALLY higher pressure than air. In TerraGenesis terms, you're talking about 100,000 Pa for every 10 meters of depth. That's INSANE. At 6km deep (the ideal sea level for Mars), we're talking about pressures up to 60,000,000 Pa, or about 6.5x the starting pressure of Venus. This is calculated in Earth gravity, of course, but the point remains: when you start going underwater, you take on very high levels of pressure REALLY fast. And a dome designed for a vacuum would be even worse off, not better: designing to "hold air in" is very different from designing to "hold water out," which requires a completely different set of design principles and architectural supports. The swings in air pressure that are possible in TerraGenesis are already straining credulity, the idea that a Hab designed for space could survive deep-sea pressures is just too much.
Adding to that, water (especially salt water) is also HIGHLY corrosive, and can damage electrical equipment and even plain old steel structures in a surprisingly short time. That's why metal bridges like the Golden Gate Bridge are always painted: it's not an aesthetic choice, it's a protection against corrosion. Even if a Hab could support the weight at first, it's just a matter of time before everything starts being eaten away.
There's also heat to consider. Buildings and vehicles in space have very complex systems for retaining heat when necessary, and dumping it when not. Everything electronic produces heat (to say nothing of heavy industry), and it's not good enough just to wait for a hot object to cool off in space because the lack of air makes heat dissipation VERY slow. That's one reason the Space Shuttle always had its bay open while in space: it was venting heat. On the other hand, anyone who's gotten wet on a cold day knows how fast water can rip the heat out of you when you need it. Any Hab designed for an air or vacuum environment would face disaster if its thermal systems were suddenly submerged in water.
And that's to say nothing of purely infrastructural requirements. A submarine is a very different system from a spaceship, and the city-sized equivalent would be even more so. How many water-removal pumps do your Martian colonists have lying around? How many submersible vessels for voyaging out the door? It'll be a long time before we have vehicles that can go from space straight down into deep water, so do you have a floating platform for rockets to land on before their cargo is taken beneath the waves? Did your colony rely on sunlight for anything, from solar power to crop growth, because that's not an option anymore. And airlocks for undersea and vacuum environments are very different systems: as soon as your dome is flooded, all you can do is hope that someone has time to replace the front door before everyone inside starves, and that they can do it without flooding the whole dome in the process!
In summary:
It's entirely possible to design a dome for an underwater environment, and it's something I've considered adding to TerraGenesis in a future update, but even if I do it'll be an entirely new facility you'd have to build. The sheer number of ways that an undersea colony would have to differ from an extraterrestrial surface colony could fill an engineering textbook.
Why do my plants require oxygen?First off, because plants can only perform photosynthesis (converting CO2 into breathable O2) in the sunlight. Even plants consume O2 and "exhale" CO2 at night, just like animals, so without sufficient O2 in the atmosphere all of your plants would suffocate after sunset.
Second, oxygen is a component of carbon dioxide (it's the "O" in "CO2"). When people say "plants release oxygen", they don't mean that plants are literally creating oxygen molecules from nothing, they mean that plants are releasing the O2 molecules that humans can breathe from the carbon (C) molecules during photosynthesis. But without any oxygen on your planet, there wouldn't be enough "O" to make all that "CO2" that your plants require for photosynthesis.
So when your plants in TerraGenesis require oxygen, it's both for the CO2 that they photosynthesize during the daytime, and for the O2 that they breathe at night.
Without a magnetic field, wouldn't solar winds strip away the atmosphere?A magnetosphere is important, but not mandatory. Remember, Venus doesn't have a magnetic field either and its atmosphere is 9,000% as thick as Earth's. And even if solar winds did start to strip away the atmosphere, it would be a process that happened over millions of years. TerraGenesis assumes that if people can create an atmosphere on Mars, it would be relatively easy to maintain one as well. Plus,
recent findings have shown that the whole 'solar wind' thing might not actually be a problem at all.
Of course, the magnetic field also protects life forms against radiation. Cancer and mutation rates would no doubt be higher on Mars than on Earth, it's true. But there are ways to shield against that sort of thing with architecture and material design, ways to simulate a magnetic field like NASA's recent proposal to orbit a smaller field generator between Mars and the Sun, and ways to medically mitigate its effects when it happens. The lack of a magnetosphere is an obstacle, for sure, but not a total barrier to progress.
And, after all, TerraGenesis is a video game. Jumping on turtles isn't a reasonable response to a kidnapping, but that doesn't stop Mario. ;)
Known Bugs
My game is lagging, freezing, and/or crashing! Why?We've had some reports of the game lagging, freezing, and crashing from a handful of players, and with the sheer amount of phones and devices out there, it's really hard to say why your game in particular would be doing this without getting some diagnostics.
Try the following:
1. Go to the control panel.
2. Tap Settings
3. Tap Clear Cache
4. Tap Confirm
Some players have seen a reduction in lag after completing the above steps.
If you do not see a difference, please submit a bug report letting us know exactly where you are experiencing the lag, freezing, or crashing and letting us know you tried clearing the cache.
Thank you!
Technical
Can I play this on an emulator, like Bluestacks?I mean, we're not gonna stop you lmao
Here's the thing though -- if you experience any bugs while using an emulator, we can't promise we'll be able to fix them since there may be bugs in the emulator program that we'd have no way of possibly knowing. It's exceedingly difficult to fix bugs experienced on an emulator, and with only 2 developers, it's just really not possible.
So yes, you can -- if you can get it to work -- but we do not support emulators and we'd highly, highly prefer you play our PC version instead. Use emulators at your own risk.
Do I need an internet connection to play this game?TerraGenesis can be played offline.
Please be aware, however, that offline players will not have access to our cloud save feature, meaning that all save data will be contained on your device. Should you decide to delete the app, you will delete all save game data with it.
Players with limited access to data or internet can still utilize cloud save when they are connected.
Offline players will also lose access to any ads, meaning that boosts will not be able to be earned.
How Can I Change from Biomass to Biospheres?Once you start a game on biomass, you cannot change it to biopsheres (and vice versa). You can, however, start a new game on biospheres to utilize that feature.
How can I sync between devices?Now that we have released TerraGenesis 5.0, there is a way to sync your game between devices (and restore your purchases and data) as long as you still have your old device.
Step 1: On your old device, make sure TerraGenesis is updated to at least version 5.0. Go to the control panel and tap 'cloud saving' to link your Facebook account to your game.
Step 2: On your new device, make sure TerraGenesis is updated to at least version 5.0. Boot up the game, then tap "play" to get to the main planet pack select menu. Before selecting your planet pack, tap "cloud saving" (you can also do this by tapping the control panel in your new game and tapping "cloud saving").
Step 3: You should receive a pop-up that mentions it has found data on the cloud. You are welcome to either combine data or overwrite the new device with your old save. Whichever option you choose will download the data from your old device.
In the event you no longer have your old device or have elected not to utilize our optional cloud save feature, you can restore purchases through the app or restore your game with more manual efforts.
If you've bought playable planets on one device, those CAN be unlocked on your other devices by tapping 'Restore Purchases' just below 'Select World' when starting a new game.
For manual instructions not utilizing cloud save:
TO RESTORE A GAME ON IPHONE:
1. If you have your iPhone backed up to your computer, simply restore your phone to the backup.
NOTE: This will restore your entire phone to its last backup, so be aware of this.
TO PRESERVE A GAME ON ANDROID:
Method 1:
1. Open 'My Files' (or "files"/"files manager") and navigate to Internal Storage > Android > data > com.alexanderwinn.TerraGenesis > files > SavedData.
2. Locate the file 'data.dat'
3. Tap the top right button and select 'Share,' then select 'data.dat' and choose 'Share.'
4. Email yourself the 'data.dat' file.
NOTE: Instead of emailing to yourself, you may also use your Drive or any cloud service.
Method 2:
1. Open 'My Files' (or "files"/"files manager") and navigate to Internal Storage > Android > data > com.alexanderwinn.TerraGenesis > files
2. Locate the file SavedData'
3. Tap the top right button and select 'Share,' then select 'SavedData' and choose 'Share.'
4. Email yourself the SavedData' file.
NOTE: Instead of emailing to yourself, you may also use your Drive or any cloud service.
TO RESTORE A PRESERVED GAME ON ANDROID:
1. Install TerraGenesis, and quit the app entirely if you've opened it.
2. Open 'My Files' (or "files"/"files manager") and navigate to Internal Storage > Android > data > com.firstnamelastname.TerraGenesis > files > SavedData.
3. Locate the files 'data.dat' and 'data_backup.dat' if they exist, and delete them. If they don't exist, move on to Step 4.
4. Download the preserved 'data.dat' file from your email.
5. Return to the root folder of 'My Files' and tap-and-hold on the 'data.dat' file.
6. Make sure the circle next to 'data.dat' is checked.
7. Tap on the 'three dots' button top-right, and select 'Move.'
8. Navigate to Internal Storage > Android > data > com.firstnamelastname.TerraGenesis > files > SavedData, and select 'Done.'
9. Launch TerraGenesis.
How do I delete a game?To delete a game, please do the following:
1. Tap the control panel
2. Tap "main menu"
3. Tap "play"
4. Tap the desired planet pack
5. Tap the desired world
6. Tap the desired game
7. Tap "delete"
8. Tap "confirm"
Your game is now deleted.
How do I get GP?GP can be accrued in a few different ways:
1. Incoming Transmissions will sometimes offer GP as a reward for watching ads.
2. Incoming Transmissions will sometimes offer GP randomly -- no ad watching required.
3. Completing missions can sometimes yield GP.
4. GP can be purchased with real life currency.
20 GP is gifted to players after the completion of the tutorial; please note that, unlike purchased and earned GP, this gifted GP cannot be transferred between worlds.
How do I restore my purchases?There are a few different ways to restore purchases, but this is perhaps the fastest if you're not using cloud save.
If you go to the starting menu and tap "play", you should be taken to a menu with a list of planet packs.
Up top there should be a button that says "restore purchases" provided you are on the same device type (iOS to iOS, Android to Android) with the same email associated with the account.
How to I use Cloud Save?Utilizing Cloud Save is simple -- all that it requires is a Facebook account.
To take advantage of this optional feature, please do the following:
1. Tap control panel
2. Tap cloud save
3. Tap "sign in"
And voila! You will be synced to the cloud.
Please note that this is not an automatic feature and *must* be activated in order to use; if you get a new device and did not use cloud save on your old device, your new device won't transfer over your old games. Please be aware of this before changing devices!
Players have also asked why cloud save is tied to Facebook instead of Apple or Google. This is because we chose a cloud sync service that would allow players to save their data cross-platform; should someone decide to switch from an Android device to an iOS device, they can do so and retrieve their games. Saving to a Google or Apple account wouldn't allow for cross-platform syncing.
We have heard feedback that players do not wish to (or cannot) use a Facebook account to utilize cloud save -- rest assured that this is an optional feature and your save data is stored to your device. There are ways to transfer your save games manually (as explained in other areas of this FAQ) should you be unable to use cloud save.
Additionally, we are also looking into other services for cloud syncing, but this is the system that we have for the foreseeable future.
I completed a survey but wasn't rewarded!Starting in 5.1.3, players are able to complete surveys and other actions to receive free GP.
If you've completed a survey or action but haven't received the reward, please wait up to 48 hours, then, if you don't get the reward, message us with the following:
- Screenshot of completed survey/action
- Company name (Hulu, Rocket ROI)
- Reward amount
This way, we can connect with the appropriate third-party platform to ensure that players get the rewards they deserve.
Thank you!
I'm experiencing a lot of lag! How do I solve it?If you're experiencing a lot of lag, please consider deleting some of your old worlds you haven't played in a long time and don't intend to go back to.
What we've learned is that players who are experiencing lag often have dozens of worlds running in the background while playing their current world. Deleting old worlds won't delete GP or governors, nor will it delete any ribbon scores.
I'm not receiving any incoming transmissions!Incoming transmissions, or ads, require a stable internet/data connection. If you aren't getting any ads on your device, please check to ensure you are connected to the internet.
It's also worth checking to see if your phone isn't in airplane mode, as that disables ads as well.
Please note this is only applicable to the iOS/Android versions of TerraGenesis, as the PC version does not yet have ads at this time (we're working on it!).
My game disappeared? How can I get it back!We strongly suggest players utilize the cloud save feature to sync their games to our server. All players need to do this is a Facebook account. We do not store personal or identifying information on our server -- just the game data.
If you have synced your game via cloud save and have discovered that your game has disappeared, please message us via the '?' button on your planet view screen with a screenshot of your control panel. Your firebase ID, located on the bottom left corner of your control panel, will help us to locate your game on our server and restore it for you.
If you do not wish to utilize our optional cloud save feature OR you have an older version of TerraGenesis (4.9.43 or older), please follow these steps for game recovery.
TO RESTORE A GAME ON IPHONE:
1. If you have your iPhone backed up to your computer, simply restore your phone to the backup.
NOTE: This will restore your entire phone to its last backup, so be aware of this.
TO PRESERVE A GAME ON ANDROID:
1. Open 'My Files' (or "files"/"files manager") and navigate to Internal Storage > Android > data > com.alexanderwinn.TerraGenesis > files > SavedData.
2. Locate the file 'data.dat'
3. Tap the top right button and select 'Share,' then select 'data.dat' and choose 'Share.'
4. Email yourself the 'data.dat' file.
NOTE: Instead of emailing to yourself, you may also use your Drive or any cloud service.
TO RESTORE A PRESERVED GAME ON ANDROID:
1. Install TerraGenesis, and quit the app entirely if you've opened it.
2. Open 'My Files' (or "files"/"files manager") and navigate to Internal Storage > Android > data > com.firstnamelastname.TerraGenesis > files > SavedData.
3. Locate the files 'data.dat' and 'data_backup.dat' if they exist, and delete them. If they don't exist, move on to Step 4.
4. Download the preserved 'data.dat' file from your email.
5. Return to the root folder of 'My Files' and tap-and-hold on the 'data.dat' file.
6. Make sure the circle next to 'data.dat' is checked.
7. Tap on the 'three dots' button top-right, and select 'Move.'
8. Navigate to Internal Storage > Android > data > com.firstnamelastname.TerraGenesis > files > SavedData, and select 'Done.'
9. Launch TerraGenesis.
How do I restart a planet?Making a new game or restarting a planet is quite simple -- go to the control panel, tap 'main menu,' then tap 'play'.
You will then see a list of planet packs. Using Mars as an example, tap the terrestrial planet pack, tap "Mars", then tap "new game". You can then start a new game.
To switch between games, tap the control panel, then tap 'Switch Games' and choose the game you want.
Community
Do you have a Discord?We sure do!
Please click the link to join other veteran terraformers on our Discord channel!
Discord Do you have a Facebook Group?Yep!
Click here to join thousands of other veteran terraformers!
Facebook Group Do you have a subreddit?You bet!
Click here to join an active community full of veteran terraformers!
subredditSupport
How do I receive a refund from Facebook?If there was a problem with your in-game purchase, we'd be happy to assist you in potentially receiving a refund.
Facebook handles all billing on Facebook Instant Gaming, so you will need to contact their support team to receive a refund. More information here:
https://developers.facebook.com/docs/games_payments/fulfillment/disputes/#dispute_transaction I saw an ad I don't think should be in the game!In general, ads featured in most -- if not all -- mobile games are handled by a third party service.
If you see an ad that you feel is not appropriate, please let us know so we can tell the ad service to block it.
The following information is really helpful for when we contact the service:
1. Name of company advertised in the ad
2. Product/service advertised
3. Description
4. Why you believe it is inappropriate (graphic content, scam, etc.)
5. Screenshots where possible
With this information, we can contact our ad service and ask them to stop the ad.
To block all ads completely, put your phone in airplane mode or disconnect from the internet and you won't see any ads whatsoever.
Player Code of ConductWe're committed to providing a fun, secure, and respectful environment for all. We expect all individuals to demonstrate civil and respectful behavior during all interactions.
We expressly prohibit:
- Abusive language, including threats and slurs
- Sexual harassment
- Intent to harm
To maintain a fun, secure, and respectful environment for all, we reserve the right to take appropriate measures to address abusive, disruptive, inappropriate, or aggressive behavior.
How do I receive a refund from Google Play?If there was a problem with your in-game purchase, we'd be happy to assist you in potentially receiving a refund. Please message us with a screenshot of your receipt (GPA ID visible) so we can look into the issue.
How do I receive a refund from iTunes?If there was a problem with your in-game purchase, we'd be happy to assist you in potentially receiving a refund.
Apple handles all billing on iTunes, so you will need to contact their support team to receive a refund using this link:
iTunes Support
Be sure to include your iTunes receipt information when you contact them for faster service!
Privacy
How do I delete my account?- Delete all my data:
You may request that we delete all data associated with your account at any time. Please feel free to review the
Tilting Point Privacy Policy and "Request Data Deletion" using the button under the privacy tab from the main menu panel.
- Delete my Facebook Sign-In Account:
If you turn off Facebook's integration with TerraGenesis, you won't be able to log in to apps, games and websites using Facebook or connect accounts that you have with other apps and websites to Facebook. You may also lose information (e.g. favourite places, high scores) that can't be recovered, and posts by apps or games to your timeline may be removed.
If you've linked your Facebook account to help save your TerraGenesis progress using cloud save, follow the steps below if you would like to remove it:
1. Go to Facebook.com and log into your account
2. On the top-right of the screen, tap on the downward-facing arrow and select Settings & Privacy
3. Click on Apps & Websites
4. Click on the Remove button next to any of the games you would like to un-link from your Facebook account
- Delete my Apple Sign In Account
If you remove this integration, the next time you use TerraGenesis on your iPhone, iPad, or iPod touch, you may be asked to create a new account. To remove Apple’s integration with TerraGenesis, on on your iPhone, iPad, or iPod touch:
1. Open the Settings app, then tap your name
2. Tap Password & Security
3. Tap Apps Using Your Apple ID
4. Scroll down and Tap TerraGenesis
5. Tap “Stop Using Apple ID”
Privacy PolicyTerms of Service